Users can change their settings at any time in My Virgin Media. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". g. Stream from Virgin Media. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 168. 4. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. 1 Kudo. Please can you look into my settings from your side too. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. The WebSafe issues started a few weeks ago. Virgin Phone Switchover. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. try going to if Web Safe is on this site should be blocked. Could I request for some intervention from any of the admin to. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. Virgin Media takes online safety seriously. You don’t need to be a web wizard to know how to take care of your kids online. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Get NordVPN - the #1 VPN for Virgin Media. 123 and 194. A quick look at this handy picture should help you find the best location. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. If it was a scam, they will be able to help and protect you from falling victim to fraud. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. We would like to show you a description here but the site won’t allow us. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. . resolved IP Address is 185. How to access advanced settings. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Click Apply. com and we’ll look into them. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. 0 Kudos Reply. on 06-03-2023 16:05. 4. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Need to contact Virgin Media Customer Services?. 100. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 168. on 18-01-2023 20:59. Working for me on a VM connection (both with VM's DNS and OpenDNS). Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Below we try a DNS lookup first with the Virgin Media DNS and then via Google Public DNS, both fail. All Rights ReservedClaims from VM Mod team that Child Safe management is fixed, have proved to be quite false. 1 or whatever else you like. 159. 4. Any help appreciated. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. These are two settings – Virus Safe and Child Safe. virgin fibre web safe 0 Virgin Media takes online safety seriously. Options. Follow these easy steps: 1. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHere is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Go to 192. Tech Chatter. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. icon on the upper-left edge of your screen. 0 Kudos. 159. 222. If you haven’t changed your password, the default one is placed on the bottom of the router. IPCONFIG reports DNS servers as 194. Virgin Phone Switchover. Kind Regards, Steven_LQuickStart, set up and connections. Phone. A quick look at this handy picture should help you find the best location. 168. Users can change their settings at any time in My Virgin Media. The appearance of Web Safe has changed slightly in the last few days. 168. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. The VM website is constantly being tweaked. We would like to show you a description here but the site won’t allow us. When I go to the Web - 5155296. 9. Access your bills, diagnose faults and manage your package. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. You can change this by clicking on the toggle to switch on or off when needed. com. Forum; Apps. I’ve had my broadband up and running since 10/09 and I set the account up just before then. Preferred DNS 192. Open a Web browser (e. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Usually, malware is installed accidentally. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. These are two settings – Virus Safe and Child Safe. 140 and not, the expected, 81. That's all well and good, but it means people looking. Parental controls block websites and applications that you think are unsuitable for your child. 162. 0 Kudos. Please keep an eye out for a purple envelope at the top right corner of your Forum page. A VPN circumvents restrictions by encrypting and sending all of your traffic. Get NordVPN - the #1 VPN for Virgin Media. ExpressVPN. "Web Safe | Virgin Media Help". Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Click here to view more details on content filters from Virgin Media’s Web Safe. Access your bills, diagnose faults and manage your package. I called VM and after waiting nearly an hour the person on the end of the phone reassured. Tap Install Now. Just bear in mind this would reset everything. 4. on 06-05-2023 22:30. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. We recommend keeping Virus Safe on. Browse Virgin Media Virgin Media Community. Web Safe is not automatically turned on for customers who joined before this date. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Switched On Families. I did try to access a restricted site over the WIFI and. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. If your site is blocked by a majority of ISPs, it may be that there is a. Our protection software can be installed on your mobile devices too,. ' The child safe settings are on and correctly configured. With parental controls, you can customise the settings that will control the web. 1. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. * Call costs may vary. Solved: Hi, I can't seem to turn on Web Safe. e. 168. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Browse Virgin Media Virgin Media Community. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. Toggle the button next to Child Safe option to turn it Off. QuickStart, set up and connections. 159. 168. Virgin Media; My Virgin Media; Shop;. imap. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. opens perfectly in both Firefox and in Edge. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Manage Your Account. by VirginMedia on 20-08-2018 08:53. If you're a Virgin Fibre customer, when you register. Lee_R. 0 you will need to use 192. Hello, I am having this problem too. 1. 4. Expand the Email option. Settings. on 21-03-2023 15:29. I tried to check the AS name as advised on the forum , here is what I found. cheating, porn, social media etc. Virgin Media takes online safety seriously. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Childsafe off but still blocking sites. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. All devices would need to be re-connected to the WiFi. Once logged in you will see 2 filters; Virus Safe and Child Safe. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Click: Web Safe. I'll be in touch soon. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. These are two settings — Virus Safe and Child Safe. The iPhone can access recordings, but the 2 iPads cannot. Stream from Virgin Media. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYour online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 296. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. desktop. Try computers with Cisco’s OpenDNS using 208. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Options. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. com IMAP Server. Enter your credentials and press OK to log into the router settings menu. Virgin Media Web Safe. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. I'll be in touch soon. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Virgin Media takes online safety seriously. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. 4. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. com. Accessing Websites Blocked By Virgin Media. 0 & V6. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Remember that parental control settings are only one part of online safety. Virgin Media. Hey @DavidCalla,. It'll help to. I have web safe switched off but still certain sites wont load. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. resolved IP Address is 185. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!I have been trying for a couple days to change the websafe settings on my account, but am unable to. Thank you for the help. Like a lot of people here it seems. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. It may take up to 24 hours for the change to be. We created Web Safe for our customers to make browsing safety a no-brainer. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. 1 — the Internet’s. How to turn on Child Safe. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. 9. A new secure password will be generated for you. Bypass Child Safe & Virus Safe. 1 and all appears in order. AS Name. com 9. If you see two software update options available, choose the one you want to install. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. --. Back up your device using iCloud or your computer. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. 65% of young people aged 11-16 are in favour of the. 222 and 208. 100. Virgin Media Web Safe allows you to restrict certain types of. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. These are two settings — Virus Safe and Child Safe. 5. on 09-07-2023 22:56. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Child Safe - Disabled. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. 220. . Go to Settings > General, then tap Software Update. 1. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 255. . I’ve called VirginMedia several times and they have not been able to help. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Method 2: Flush DNS Cache. Regards, Steven_L. All devices would need to be re-connected to the WiFi. WebSafe are safety settings that are selected to work over your home broadband connection. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. If you would like the Web Safe settings changed, let us know as this can be a work around for now. 168. If it’s not a technical issue you need help with then we’re here to support you on. Changes to our Acceptable Use Policy for Virgin Media Mail. Switch on Child Safe. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Tried every browser, device, incognito mode etc. 8. in/myVM . Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. My Virgin Media makes managing your account easier with all your information in one place. To. Hi, I apologise whether this has been mentioned in the past. I have just had VM broadband installed. Click on this and you'll see my message. Options. 0 Kudos. Hi 20220328, Thanks for your post and welcome to the forums. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Subnet prefix length 255. Having the same problem on multiple devices. Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. At Virgin Media, we pride ourselves on our parental controls. Find the right spot for your hub. 17-04-2023 12:57 - edited 17-04-2023 12:58. SMTP Settings. Virgin Phone Switchover. 168. Joining in. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. The Gamer Lounge. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. My Virgin Media App. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. . Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Changing network settings to use any Public DNS should re-gain full access for the device. 8. Virgin Media. Only slow and interment WiFI. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 1. Gateway 192. No bank or credit card details are required for the trial. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Virgin Mobile. I'm going to send you a private message, so we can look into this for you. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media. Click on My Apps then Web Safe. 100 & 194. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. 8) and this will bypass the websafe filter. 1. To check this, go to iOS settings > Local network > ON’. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Once logged in you will see 2. Here is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. (e. For a single one, you may be able to get an exemption. 220. If you changed the computer's network settings to use any Public DNS does that re-gain access. Please try again later. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. We are able to update this setting for you manually too, we just need to confirm a few account details. I’ve tried re-booting the hub etc but no joy. The Web Safe function was working properly for the full year that I was. 993. com. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Apply the Public DNS to the computer / device / your own Router i. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. on 09-09-2023 11:35. If you see two software update options available, choose the one you want to install. There is no speed problem with 16 Gig memory. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Click on Plan and device. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Web Safe turned off but still blocking websites. 11; 0; 0; rikthemonk. VPN operates fine for use with : Virus Safe : Enabled. Options. These are two settings — Virus Safe and Child Safe. Access your Hub's configuration page - default web address: 192. All Rights ReservedClick on Manage Web Safe Switch on Child Safe Adjust the settings according to the level of protection you want Click Apply For more tips on how to keep your kids safe online,.